I'm filing through turbotax and trying to use what credit karma has but i get an error message that says 

"We have problems verifying your personal info

Sorry for any inconvenience. We were unable to verify your info. The Credit Karma member must be the same person as the primary taxpayer applying for Refund Advance." All my info is the same. name, number, email address that I use to log into both accts of turbo and credit karma.  credit karma had me upload my ID front and back and some kind of proof of address, than i used the scan option on my iphone to scan them and email them to myself, they said to redo it cause you cant see all 4  corner of the ID and that my was bent in the photo yet ALL the information is there in black and white. They are such a hassle. I have used turbo tax for 4 years and contatly on and off credit karama. I dont see what the issue is with them not being able to verify me.