In your saturation, you should first clear your cache and cookies. It handles many issues that seem nonsensical on a regular basis.
- Close your TurboTax return first.
Watch to be sure you are selecting 'all time' as example. Do not use selections like 'last hour' for those browsers that give you options.
Once this is complete open your return and select to enter your income.
- Select Federal in the left menu and then Wages & Income, OR
- Search (upper right) type w2 > Jump to... link
- Begin your entry
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