I have not received my 2021 returns even though they have both been accepted.

I filed my state and federal taxes on January 30th, 2022. I tried to get to it as soon as possible, however even until this day I have not seen any of my refund. Every time I check through IRS.gov, I receive the message “We cannot provide any information about your refund.” and it has been impossible for me to contact a representative regarding my issue. What steps do I take next?