ashley040808
Returning Member

Stuck in loop on refund advance file page

when I get to the File page it has me in an endless loop on step 2, which is the page where you select whether you want to do Direct Deposit, Refund Advance, or check. I select Refund Advance, and it pops up and shows that it has my correct Credit Karma acct from last year, then asks if I want it deposited there for state taxes as well then I hit continue, and boom... Right back on the same page where step 2 hasn't bees started yet. I've gone through this so many times now. I did live support and they said this is a known issue to try again tomorrow (that was last night) and it's still doing it. The funny thing is I tried selecting just regular direct deposit instead of the Advance and it let me move to step 3... I mean I qualify for the adance, it said so, that isn't the issue, It just won't save the info. Think it has something to do with the little Credit Karma acct pop-up that verifies your credit karma spend acct. IDK.