This is my 2nd? or 3rd year using Intuit Turbo Tax and I called the support line with questions.. the wait was apparently too long- the automated system did not give me the choice to hold or be called back.. it said they would call back and only once so 'be ready'..... the call came (it's after 11pm here) the support person Mia seemed helpful until I expressed that I was concerned that though she could not tell me what the term meant that I did not understand, she could tell me how to answer the form question... After I expressed my concern, I was put on hold and after I asked 'are you there?' 'Hello' several times... She hung up. I do NOT feel confident in the system or the people or their knowledge.
