Used Turbotax for many years (many years) with audit defense and have been very happy with it, always told others that i use Turbotax - BUT - this year paid for the Premier version (CD) because "includes expert answers from CPAs and EAs via phone"...this year i needed to verify a couple of things with talking to a person etc thus bought the Premier...total disappointment-talked to live person after 40 minute wait - the phone service was not acceptable. the person seem like they had no clue as to what i was asking and i had to correct the person with actual specified amount per Turbo Tax website for child income and filing. she said less than $600 child needs to file; actually is $6350... - then person said she cannot advise me; however the primer version i bought states "includes expert answers from CPAs or EAs via phone"...when i asked if she was a CPA answer was NO, when I what is a EA answer was i dont know "always been confused about that". She suggested i call back tomorrow- we are closing now...like i have another 40 minutes to stay on hold. and get this...i got an email for a survey, two links provided, neither (for some reason) conveniently work...common really...feel as if i have lost some trust with the product and company.
