I spent two hours with tech support on the phone the first day, and three hours the following day. They can't figure it out. Said they tried all of the fixes they had and it still won't open after uninstalling, reinstalling, fixing, manual updates, and on and on.
I wanted to be able to open the 2021 returns on my computer to review while working on 2022. Thankfully, I have full copies of the returns saved as pdf's, so I am using that.
Very frustrating that they can't figure it out.
Turbo Tax wants to blame it on the computer, but the computer opened the program perfectly fine before the update, and opens the TT Deluxe that is also installed. Additionally, I downloaded the 2022 Deluxe and 2022 Business this morning and the desktop runs them perfectly as well. It is not likely that it is the computer, given that the other versions open and work fine, and the 2021 ran fine prior to the update.
If anyone has any suggestions, I'm all ears.
Thanks for the above suggestions, which unfortunately have been tried several time to no avail.
