Thanks - I was much more than an hour on the phone. I did learn that some of the early releases possibly had some corrupt files.
I did your steps 1 and 2, and they did not work, so it must be the whole process. It got thinking when you mentioned windows 7, which is what I am using. To make sure it didn't lose all my work, I did a clean install on a different machine that is running Win10. It worked, so I copied the file over to the Win10 laptop and am on my way.
Thanks for the response, the effort, and the resulting inspiration.
