I just ended a long conversation with a customer support manager. He started the conversation with he did an investigation TT has looked into this issue and TT is functioning as expected. We went back and forth a bit but I focused on 8962 line 11 is not transferring from the 1095a if your income is over the 400%. The IRS instructions say clearly that those columns are transferred over and there is NO stipulation about income - they are just transferred. You can see this clearly on the form itself and the instructions solidify this. I would recommend everyone just focus on this in their interactions with TT. There seems to be a tendency to focus on the repayment, etc. Really the problem is that line 11 isn't being populated with the 1095a values and subsequent calculations are impacted because these values that are missing are calculated as zeros. I may have convinced the manager I talked to, I did submit my file, he said he would "send it up" but he didn't have any confidence that anything would happen.
