The customer support rep asked for my file last night and I told him I wasn't comfortable with it, and really the issue is easy to recreate - simply enter a 1095a form and enough income such that you're more than 400% of the poverty level(1099, W2, I doubt it matters). Then you'll notice that form 8962 doesn't populate line 11 properly from the 1095a form that you entered. I don't see how having a file is needed or would help.
