So, as I wrote previously I called TT support, no help, they closed the case. Then I filled out their review form and I left low scores and wrote that the ticket was closed without resolution. To my surprise, last night a "manager" from customer support called back, apologized for closing without resolution, etc. I explained the issue, explained how to easily recreate the issue, told him about this thread on the forum, waited on hold while he investigated, ultimately he said he didn't see anything reported about the 8962 issue but he'd look into it and call me back today. I didn't get a huge amount of confidence as he was asking me if I cleared my caches, tried a different browser, etc.
