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Get your taxes done using TurboTax
No one here in the public user community forums can know what all your return consists of, but we can speak in general to that, and offer another option.
First of all, there is a known "bug" that is having some Free Edition users upgrade when
it's not necessary if they entered a state refund from last year. See this FAQ:
https://ttlc.intuit.com/questions/4515732-in-free-edition-of-turbotax-online-looping-when-asking-to-...
Here are some other possibilities:
The Free Edition is more limited this year due to tax law changes. If you need any of the new Schedules 1-6, for instance, then you can't use Free Edition.
Here are some common things that cannot be handled by the regular Free Edition:
Itemized deductions
Business or 1099-MISC income
Sales of stocks/mutual funds/bonds
Rental property income
Foreign Earned Income
HSA
Credits, deductions and income reported on the new schedules 1–6, such as the Student Loan Interest Deduction
TurboTax has another free product that will start up around mid-January called the TurboTax Free File Program. It is free for both Federal and State--IF you meet just one of the qualifications. It can handle all the usual forms without the limitations of regular Free Edition.
See this FAQ to see if you meet one of the qualifications:
https://ttlc.intuit.com/questions/1900583-what-is-turbotax-free-file-program
When it opens, the TurboTax Free File Program will be located at the link below. It requires a new User ID from what you are currently using for Free Edition since it is a different website, and the IRS requires it to be disconnected from the TurboTax commercial products.
https://turbotax.intuit.com/taxfreedom/
June 1, 2019
1:00 PM