For clarification, please provide more information about the payments received and which tax year the disaster loss occurred. The more information provided will make helping you easier.
There are some tax benefits associated with disaster losses. Use this link for more information. Tax Benefits for Victims of Natural Disaster
OR
TurboTax has a LIVE Assistance option. This option will provide live assistance with actually preparing a few sections of your return.
Click on this link:
How to get TurboTax Live Assistance
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