Trying to make a change to 2017 state return.
Still have software on computer, but when I launch the 2017 version, it says that I don't have the state software installed.
I reinstalled from the original CD, but it still doesn't recognize that the state software is there. Tried to see if I could download it from my TurboTax account, but since it came from a CD originally, I can't download the state software for that year.
I would enter the license code if I could, but I don't find it anywhere on the CD or the CD case or box. Apparently there was an insert (which no longer exists.)
Tried to PURCHASE the state software from within the program, but when I select the correct state, the program crashes.
Tried to call the help line, but couldn't get past all the voice prompts.
