Deluxe Edition Refund

I have tried emailing and calling only to be referred back to your FAQ section which doesn't fix the issue. I have written Twice last year and have yet to receive a reply. I have been using Turbo Tax for a number of years with no issues. In 2022 when filing my 2021 Taxes and I was done, your site kept sending me to the Deluxe Site and wouldn't let me back click out and had no other options. I could even close the page or site. Again, I have written Twice last year and asked for a refund of the Deluxe Edition which I do not want. I want my Refund.