I just recently bought a new desktop primarily because of Intuit's requirement to use W10 or higher. It did not come with a CD drive. In trying to download 2021 TT to have a copy on my new PC so I could refer back to it when I do 2023's tax return I found myself bounced around Intuit's website telling me to get the download and then told my activation key was registered to another account. I did this several times, gave up and hunted for a customer service # (which is NOT easy to find). I don't have another account.
After chatting with 2 people at customer service, it wound up being that you can't both use the CD and download later. But certainly, they could have guessed that all of us being required to upgrade the OS would likely have to upgrade the hardware too. Finally, after an hour I was given a "courtesy" copy of the download. I am sure they will get a lot of phone calls like mine.
