(I know I will never get any answers to any of this, but I thought I would try again regardless.) I am a new TurboTax customer, and used the desktop product for the first time for 2021 taxes, after decades of using H&R Block software. Overall, I found the product itself to be very good, although I did find an error in it. The IRS found it, too. I tried to report the error, but no one seemed to be interested. Communications seems to be the primary problem with TurboTax. If I have a question, I have to search endlessly to find the 800 number, then sit in a wait queue for anywhere from 10-15 minutes to several hours during tax season. This is frustrating, and provides no way to send screenshots. A ticket or chat system is a default requirement for proper customer support in a technical environment. I feel Intuit is not interested in communicating with its customers after they get paid for the product. Even buying the next year's version is difficult. I bought the desktop version, yet every marketing email I receive comes from a universe where desktop does not even exist. All product information is for the online product. There are ZERO links to the desktop products. I finally found how to purchase next year's software tonight, and there's no discount for a returning customer. Boo. Hiss. Very bad at twice the HRB price. Before I commit to using TurboTax again or ever again, I have to solve the support issue - how to receive support via a ticket system or even just a chat window. I see they have SupportID's, and I think the ticket system is just hidden, or typically difficult to find and access. The best bet for finding anything about these topics, even the support hours, is to Google it. That's how I found this page (https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9...) The instructions seem to be incorrect and non-functional however. I will continue the struggle to get real support tomorrow.
