stuck in the twilight zone

Hello!

 

I am in need of dire help and have no idea what to do. I can't seem to further on he filling process because my boxes have blue outlines around them. It wants to me answer a certain way when that is not the box that should be checked. I am struggling because my taxes have not been done in 3 years! I have the W2's and just need to file. I want somebody to do it for me but I can't even get to the point to give my credentials. I am so lost! Please help

 

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