mfhelp
New Member

Filed a tax extension and now it's making me buy desktop software when I already bought the online download

Hi there,

 

I'm extremely confused.  I am not even seeing an option to file using the online version, it's trying to force me through a process of paying for more software. To add insult to injury, when I pull up my downloads, I'm not even sure if I was charged multiple times because I'm seeing multiple orders with the same name?


  1. TURBOTAX ONLINE MAX WITH REFUND PROCESS SVC TAX YEAR 2021 ENS DELUXE
  2. TURBOTAX ONLINE MAX WITH REFUND PROCESS SVC TAX YEAR 2021 ENS DELUXE
  3. TurboTax Online Deluxe 2021
  4. TURBOTAX ONLINE MAX WITH REFUND PROCESS SVC TAX YEAR 2021 ENS DELUXE
  5. TurboTax Online State CA 2021
  6. TURBOTAX ONLINE MAX WITH REFUND PROCESS SVC TAX YEAR 2021 ENS DELUXE
  7. TURBOTAX ONLINE MAX WITH REFUND PROCESS SVC TAX YEAR 2021 ENS DELUXE

 

Do I HAVE to install desktop software? (I don't even have a desktop computer, only a laptop, so I'm perplexed) and if so, how do I get a refund for the stuff I've already paid for? Thanks in advance!