Tried four calls to support. None of the support agents had the slightest idea what I was talking about. Two were disconnected. One disconnect was at 8:00 when suport closed. Useless. That's why I posted this to the Community. I'm considering asking Amazon for a refund and switching to another product. It's disappointing that the agents are called experts but when asking them about specifics of the program's operation, they have no idea.
