I find it real interesting bluefin that you're getting a different response from USAA support then I got from USAA support. The people I spoke with are still telling me that this is a Intuit issue and that USAA is not going to proceed with any additional research. That came directly from Thomas in the office of the CEO who works for director Spencer Hoffman who I've requested a phone call from because this issue has been completely mishandled by USAA web support in my opinion. I've provided technical support for over 25 years and USAA was one of our customers. I would have never provided the level of support that I've received during this issue. No callbacks from support, no status messages from escalation managers, no status from the office of the CEO representative Melinda who decided that this is an Intuit issue and USAA will do no further research on it. However when she made the decision that she is not going to communicate her findings to me and just close out the escalation.
I hope this is not indicative of how USAA plans to treat their customers, who have been loyal to them for over 34 years, in the future.
I hope they fix the issue but I am losing faith after my 6 hours of calls with USAA on
the problem.
