I agree with Carl, you've answered something wrong in the interview.
You must be over age 23.
You cannot be a grad student.
You (or your parents) must not have claimed the American Opportunity Credit (AOC) 4 times in the past.
You must be a half time, or more, student
Your parents must not qualify to claim you as a dependent (not actually claiming you is not enough)
Your school must be an eligible institution.
