@ namuhapah wrote:
Why is my e-file not in my account?
What does that mean? Does the term "my efile" mean your tax return? Did you use Online TurboTax to prepare and efile your 2021 return, and are you logging into your Online TurboTax account and seeing no evidence of the 2021 tax return you efiled? Is there no evidence of the 2021 Online return, and is it acting like it wants you to start one? If so, you may have multiple accounts and signed into the wrong one.
If that's what you mean by your question, here's how to look for multiple accounts.
You can have up to 5 accounts that use the same email address for notification purposes. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.
To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below. When using the Account Recovery tool, try using your phone number first if you can still access it. After that, if necessary, then run the tool on your email address(es) you can access.
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recovery
If still no luck after running that on your phone number you can still access and email address(es) that you can access, here's another method:
Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.
