Fail. Thanks to @mesquitebean, I contacted Intuit phone support. Hours later I had uninstalled the CD version from desktop several times, downloaded and installed home and business and separate (IN) state versions they provided. All spectacularly ending with the the same result - "transmit return now" did nothing. This is after multiple cache clearing, cookie deleting, popup unblocking actions on two separate computers, two browsers, over two separate wireless and one wired network.
Decided to try to e-file federal only, if it would transmit by itself, and snail mail IN state. THAT WORKED.
Free product improvement tip for Intuit: offer a reason that a "transmit return now" action is unsuccessful. Or not.
I get that they have to work with one finicky federal and 45, or so, finicky state entities. That's hard. But that's why they charge money for the product. Nobody forced them into the tax prep software business. Minimum - tell the user why something breaks. Should not be hard, but maybe it is.
So I carefully explained to the "Resolution Desk" person to whom I was escalated that I have been a loyal customer of 26 years, buying all of the up-selling junk offered (e.g., audit defense, etc.) and that I was finally done with Intuit. If I were on the verge of losing a long term, repeat customer who fell for the upselling stuff, I would be very interested in seeing what could be done to turn them into satisfied customers. Intuit - not so much.
Makes one wonder... Thanks for listening.
Good luck to us all.
Erik
