This is a user to user forum. You can probably get help from this forum by asking a more specific question.
To contact TurboTax (TT) support:
https://turbotax.intuit.com/support/contact/index.jsp
In the search line enter some keywords or question without quotes. On the next page, skip the suggested topic links and scroll down until you see CALL US. It should show the wait times. Week days 5 AM - 5 PM Pacific time. Free support is not available to Free Edition users. You will have to upgrade to talk to a representative.
If you are looking for a refund of the TT fee, use the term “billing issues” in the question box, not "Refund" or it will just give you the IRS phone number to check your refund status.
