with the CD you can call support
click help tab
F1
click contact us
enter question
click continue
click call us
enter your info
click get a phone number
you'll get a phone number and case number write it down
you will likely be put into a waiting line and should eventually get a callback
when they call back they may ask to share your return with them - screen share - not required but it could make it impossible for them to resolve your issue
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