Live help with CD version

I have seen it stated everywhere that TT Live is NOT available with the CD version, and is only available with the online version.

However, when I mentioned this to a Tax Expert (from Wednesday's tax expert forum), they said that I should be able to call in and get help with my questions, for an "upgraded charge".

Is this true and if so, how can I do it?

I am part of the community forum, but am not able to get all my questions answered.