TammySue
New Member

Get your taxes done using TurboTax

Working on trying to get a return filed without having the self-selected pin... We DO NOT have it, we have looked on other past returns to find the number, it is NOT on any Federal Information Worksheet in our records...

Using advice from these threads to use the AGI OR the Pin.... DOES NOT WORK.  Stop giving that "or" advice, please.  TurboTax is REQUIRING it be input. There is no "OR."

I am attempting this several ways, I'll get back with you and tell you what I tried and IF anything worked.

Seems like a big issue TurboTax needs to resolve for the customers.

If I can pull up past TurboTax programs with my own, secure login credentials and backup verification codes...it should make it accessible to retrieve the self-selected pin used in the past!!

BTW, the AGI is correct, it has been checked, double checked and confirmed with a transcript from the IRS.