Withdrawals

Hello!  I'm from Ukraine.  Last year I worked in the USA.  I don't know how to withdraw funds from my Turbo Tax account. Bank blocked my card, I couldn't withdraw it to my Payoneer account.  There is no support here, only a phone call.  Despite my poor English tried to call.  I wanted to ask for an interpreter and discuss my problem with a live person.  Failed to call.  We are at WAR... I need money.  I do not know what to do.  How can I get my money???