The download always says "cannot be completed at this time", although downloading my 2019 or 2018 .tax files works fine.
The online amend always times out and says "we've lost the connection" at various points in the amendment process (typically at first stage).
I believe the two issues may be related.
All of this is in my Custom Support case [phone number removed], which was closed erroneously (in my opinion) because my problem has not been resolved. I need to amend my 2020 tax return and transfer that data appropriately to my 2021 tax return (which I filed an extension for but need to complete now)
