Thanks for the reply, but my old PC has already been "decommissioned" and based on my previous research and double-checking on the Intuit/TurboTax website, I believed that I could download the software directly onto a new computer, as long as I was only using one computer at a time. I also specifically bought an external CD/DVD drive just so I could download Turbotax again from the CD in case of any problems but the CD drive isn't working or at least can't read the Turbotax CD. So now I can't even open or read last year's tax file (for 2021) in Turbotax. Why should I have to pay for Turbotax Deluxe 2021 TWICE???? That's a ridiculous scam if it's true that I can't download a program I already paid for. I'll try calling Customer Support (which should have been open until 9:00 PDT on Sunday and I tried contacting them hours ago) this week, but am guessing that will be another time-consuming voicemail nightmare with long waits to speak to a human. I think this may be the last straw for me as far as Turbotax goes--even though I've been a loyal paying customer for decades!
