That isn't working. I paid for a CD for Turbotax Deluxe last year and installed and used it on my desktop PC. But I got a new computer a couple of months ago and the tax return transferred but the Turbotax software didn't--which I assume is pretty common with a data transfer. When I followed the instructions on the website, quoted in this reply, I was sent on an endless feedback loop. I do have a Turbotax account, but when I got the message above, I DID check my account, which sent me back to trying to download it, which sent me back to that message. My new PC doesn't have a CD drive and the one I bought apparently doesn't work, so there's no way to reinstall the CD itself, so the only way to be able to use the Turbotax software I already bought and paid for would be to download it. But the website isn't letting me do that? Any other advice? And I wasted 10 minutes just now in Turbotax support's nightmarish voicemail system only to be told that support is now closed!
