Our IRS tax transcript only has 3 of our 5 dependents listed. Does the number of dependents get truncated for the transcript, or did they miss the two dependents?

We had 3 dependents reported on page one of our 1040.  The other 2 were moved to page 3 by TurboTax.  Did the IRS miss those kids?
We received a VERY unexpected CP11 reporting that we OWE over $1000 when TT told us we would get a REFUND of a couple thousand dollars.
I'm guessing the missing dependents screwed up the Child Tax Credit calculation as we entered all of it correctly.  (We entered the amount for both me AND my wife on line 14F).

I have literally LITERALLY called the IRS at various times of day and different days EIGHTY FIVE TIMES.  EIGHT FRIGGIN FIVE TIMES.
I actually got connected once but the rep told me he couldn't help me and would have to transfer me...and proceeded to hang up.

What's the community's opinion on how to proceed?