In your ID.me account, you can see if any letters were sent out from the IRS. If so you can grab a copy of that letter to see why they are delaying your refund.
Next advise is to try to reach a person at the IRS, try this:
The IRS telephone number is 1-800-829-1040, and they are available from 7 a.m. – 7 p.m. local time, Monday thru Friday. Accountant Amy Northard offers this cheat-sheet for navigating the IRS phone menu on her blog:
- The first question the automated system will ask you is to choose your language.
- Once you’ve set your language, don’t choose Option 1 (regarding refund info).
- Press 2 for “For answers about your personal income taxes..” instead.
- Next, press 1 for “For questions about a form you have already submitted...”
- Next, press 3 “for all other questions.”
- Next, press 2 “for all other questions.”
- When the system asks you to enter your SSN or EIN to access your account information, don’t enter anything. After it asks twice, you will be prompted with another menu.
- Next, press 2 for “personal or individual tax related questions”
- Finally, press 4 for “all other inquiries.” The system should then transfer you to an agent.
You can also find contact information for your state here. Advise is still the same, try setting up an online account and if they show the refund has not been released, try talking with a real person there:
https://us.aicpa.org/research/externallinks/taxesstatesdepartmentsofrevenue
I hope that answers your questions. Please feel free to give TurboTax a call anytime if you have additional questions or need assistance.
Have a great day!
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