I posted this in spring of 2021 for filing for the 2020 tax year. Yes, TurboTax had a software problem that year. As I remember, I was able to get to tech support and the woman had the solution that once implemented (it took about five minutes) enabled me to send off my return.
I used TurboTax for 2021 taxes this spring. Everything worked fine. I favor TurboTax because their plug-ins to stock brokerages and other financial institutions work really well, saving me hours of time and lots of money on tax advisors. And they did fix that problem last year. Stuff happens, even for the big companies. Software is intensely complicated stuff, especially when everything has to be secure against brilliant hackers at home and esp. those in other countries who work full time trying to steal dough through hacking.
DMcK
