@drubeck,
Once you install and activate TurboTax on a computer, you cannot "reclaim" that installation, even if you no longer have the computer. If you are having trouble activating your software, and you have not used all 5 of your activations, please contact support during regular business hours or via Facebook or Twitter.
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
