Hello jmew,
Thank you for participating in our Ask The Experts event. As to your question, I understand your frustration in not receiving your refund or more communication for a year from the IRS. Unfortunately, when dealing with the IRS, we are at their pace and mercy. I'm not sure what else, if anything, you may have tried but here are some suggestions:
Please know that you are not alone in this issue. We have many customers calling who have also been waiting for over a year. As you may know, the IRS is dealing with a seemingly insurmountable backlog of paper filings, but hopefully one of the approaches listed above will help you.
Good luck.
