I have multiple cards but was supposed to receive a new one this year. I have never received it. When I go through automated system it I press option “1” then option “2” for card never received. I proceed to enter my personal info. The system then states “You have multiple cards. Please enter the last four digits of the card”. Why would it ask me that if I have never received the card? It’s obvious I don’t have the card. So, I just keep going in circles. Then it tells me to call back when I have the card info. I need to speak to a live person for this matter. Please help.
