See the information at https://www.consumer.ftc.gov/articles/0151-disputing-errors-credit-reports

Nice link Carl. 

Avia, I also found this piece instructive: https://www.thebalance.com/remove-debt-collections-from-your-credit-report-960376

And, I was also curious to see how much the collection could be affecting your credit score and found this piece (which wasn't able to assign a number, but does provide some additional color): https://www.gocleancredit.com/how-many-points-will-a-collection-affect-your-credit-score/

Do you have a sense of how much it's hurting (the point reduction) your score?

I found this article to be useful.  This is a CPA out of Michigan who assists with credit counseling.  Here's an article she wrote. https://www.centssavvy.com/single-post/how-a-collection-account-affect-your-credit

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@Carl wrote:

See the information at https://www.consumer.ftc.gov/articles/lacomparacion.com/ 

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Hi, thanks for your help