The CD or download program can prepare multiple returns for the same original price (except that state e-filing is an additional fee for each return.  You can print and mail your state return for no additional fee.  Even with the fee, the CD copy is usually more cost effective for most taxpayers.)

You would have to contact official customer support to discuss refund or other financial options.

Customer support can be reached via Twitter, Facebook or telephone. https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax.  

For telephone and other support options, see the instructions below. 

https://ttlc.intuit.com/replies/3300041