No one at TurboTax gets any information about the status of tax refunds. Only the IRS can provide the status. What does the IRS tracking web site say about the status of your refund?
If your return was accepted, then only the IRS would know when you will receive your Federal refund.
You can check the IRS website Where's My Refund for your Federal information?
https://www.irs.gov/refunds
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