I filed with TurboTax and went through some identity verification process haven't received refund yet and now getting billed for order and suppose to be free?

 
CarissaM
Intuit Alumni

Get your taxes done using TurboTax

It is showing you used the TurboTax Deluxe version, which has a fee for your Federal and a fee for your State return. 

If you chose to deduct your fees from your refund, and your refund is now delayed, TurboTax has sent out emails explaining how to pay your fees. 

To view the fees associated with your account, please follow the instructions below. 

https://ttlc.intuit.com/replies/4202093

https://ttlc.intuit.com/replies/3302146

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