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Does anyone know why TurboTax fails to captcha to verify I'm not a robot on the VERY LAST page before I press FILE? I've tried at least 12 times, rebooted, etc...Help!
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August 13, 2021
5:22 PM
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Get your taxes done using TurboTax
Use the Chrome browser on a computer and clear all browsing data before you sign in to TurboTax.
August 13, 2021
5:29 PM
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Get your taxes done using TurboTax
Are you using any ad blockers or script blocker as a browser extension? If so, that may be blocking the Captcha.
Otherwise, here's how to troubleshoot:
- First, simply refresh the page in your browser and see if that changes anything.
- If not, then log out and clear your browser Internet cache.
- Close the browser and reopen it.
- Make sure cookies are allowed/enabled in your browser settings so the Captcha will appear.
- Log in and try again.
- If still unsuccessful, log out and this time open a private window/private browsing (aka "incognito mode").
- Log in with the private window (again making sure cookies are allowed) and try the efile again.
Or see if trying a different browser (with cookies allowed) will solve it.
August 13, 2021
6:12 PM