Are you talking about the two-step verification when logging in? In that window is there no little text to use your email address?
If not, here's how to reset your account and regain access. Once you are back in your account, be sure to go to the Account Settings and update your phone number, and any security options such as two-step identification, etc
When using the Account Recovery tool below, don't use the phone number since you no longer own it. Instead, try to reset everything using your email addresses you can access. And if that doesn't work, I've also included a second method below called "Try something else", which doesn't use the tool.
You can have up to 5 accounts that use the same
email address for notification purposes. A User ID may be an email
address, but it doesn't have to be. It might be only part of an email
address, or it can be anything at all.
To
get a list of your User IDs and recover account access, you can use the
tool at the link below. Since you no longer own the phone number, don't use it. Instead, run the tool on your email address(es) you can
access.
NOTE: Before running the
account recovery tool below, log out of all Intuit accounts including
this user forum, or you might end up in a loop. Then clear your browser
Internet cache, close your browser, then reopen it, and go to the link
below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recoveryIf
still no luck after running that on your email
address(es) that you can access, here's another method.
Go back to the tool again, but this time leave the data field blank, and choose the
small blue link that says "Try something else", and it will look you up by SSN and other parameters.
