marmx2
New Member

When I click to transmit my returns nothing happens? How do I know if my returns were transmitted or not?

 
JakailaLO
Expert Alumni

Get your taxes done using TurboTax

If your "Transmit My Returns Now" button is not working, it may be due to a CAPTCHA not appearing, where one would need to checkmark "I am not a robot."

  • First, simply refresh the page in your browser and see if that changes anything.
  • If not, then log out and clear your browser Internet cache.
  • Close the browser and reopen it.
  • Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
  • Log in and try again.
  • If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
  • Log in with the private window (again making sure cookies are allowed) and try the efile again

NOTE: Also be sure you are not using any script blockers/ad blockers.If so, perhaps they are blocking.

    If that doesn't work, see if a different browser (with cookies allowed) will solve it.

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