You can contact TurboTax support & they can get you a download of your software.
How do I contact you?
In TurboTax Online:
-
Sign in to your account (if you haven't already). This helps us provide more personalized answers and help options for you.
- Now select Help in the upper-right corner.
- Select Contact us at the bottom.
- Enter your question, select Continue and then:
- Post it to our community 24/7 and get an answer from a tax expert, other specialist or customer like yourself; or
- Talk one-on-one: Follow the instructions to call us, get a callback, or schedule a call (options vary depending on your question).
- Free Edition (without PLUS): When you select Talk to a specialist, you'll be asked to add PLUS benefits first.
In TurboTax CD/Download: Go here for one-on-one help from a live TurboTax Expert, CPA, or Specialist.
We're here from 5am to 9pm Pacific through April 14, and from 5am to midnight on April 15.
For answers to questions often asked by Free Edition customers, go here.
