@rick466 and @user17685164325 In order to escalate I would need you to provide me with a token number to try and recreate the issue.
Below are steps to provide that:
- Open your return.
- Click “Online” and select "Send Tax File to Agent".
- This will generate a message that a diagnostic copy will be created. Click “OK”. The tax file will then be sanitized and sent to us. This action will generate a Token Number
- Please respond directly to this message and provide the Token Number that was generated.
Thanks!
