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muzzquinn
New Member

You say this is free but I was charged a $66.28 service fee. L2G*SERVICE FEE This was not posted anywhere on your site. I would like a refund.

 
2 Replies
mesquitebean
Level 15

You say this is free but I was charged a $66.28 service fee. L2G*SERVICE FEE This was not posted anywhere on your site. I would like a refund.

If you used Free Edition, the use of the website software to prepare the Federal and state returns is free.

Did you pay taxes owed with a credit card?  If so, there is a service fee which is charged by the card processor.   Did you pay through TurboTax (which uses a third-party processor), or did you go to the IRS website and were linked to the processor's website?

See this FAQ on credit card payments:
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/2580013-can-i-pay-my-irs-taxes-with-a-credit-or-debit-card">https:...>
SweetieJean
Level 15

You say this is free but I was charged a $66.28 service fee. L2G*SERVICE FEE This was not posted anywhere on your site. I would like a refund.

When you use a card to make a purchase from a store or online, the merchant pays a credit or debit card processing fee (which is usually a percentage of the purchase amount). 

However, the IRS is forbidden by law to pay this, so the fee must be charged to you. This is not a TT fee.


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