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TurboTax Support is closed in the middle of the night. You can use your Live feature during business hours. The FAQs below will tell you how to use your Live service.
Hours 5AM-5PM (8AM-8PM) Mon-Sat this week; next week likely changes to Mon-Fri.
FAQ: What is TurboTax Live?
https://ttlc.intuit.com/questions/3859448-what-is-turbotax-live
FAQ: How do I connect with a tax expert in TurboTax Live?
https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live
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