Why did turbotax charge me $39.99 to direct deposit my check but then send me a check in the mail along with another $20 charge?

[SweetieJean · Accepted solution]

There is no charge for direct deposit.  The charge was to pay your TT fees from your federal refund.

Apparently the DD failed, so the third party bank that handled this had to mail you a check, and charged you $20 for doing this. Most banks charge more than that for a returned deposit.

Here's where you can get the phone number to speak to the folks at SBTPG.
https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

[jamesmcpepin]

I used the same routing # and bank account # I have been using for over 10 years without problems.  Now my refund gets routed to a third party to be deposited to my account.  How many people or businesses now have my banking information because of an "error" in routing?